| Job Title: | Renewal Manager |
| Job ID: | 3.19.00430 |
 |
Description:
- Chance to work for a fast-growing SaaS / A.I. solutions company
- Join a growing company to help drive global revenue growth
- Opportunity for an equity stake
- Help F500 / F1000 clients better automate financial processes, manage costs, improve compliance and decision making
- Help drive critical cross-functional operational ownership for collaboration, systems, processes, metrics and reporting, and operational efficiencies across the organization
- Benefit working for a company that has solid references, financials, and benefits
- Opportunity to manage all aspects of the renewal process, from customer communication to finalizing contracts
|
Responsibilities:
- Renewal Ownership: Manage the renewal lifecycle for customer contracts, ensuring timely and accurate completion.
- Customer Communication: Act as the primary point of contact for customers during the renewal process, providing clear and professional communication.
- Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner.
- Contract Management: Facilitate the review, negotiation, and execution of renewal contracts, ensuring alignment with customer and company requirements.
- CRM Management: Accurately update and maintain renewal records in CRM, ensuring all information is current and complete.
- Collaboration: Work closely with Customer Success, Sales, and Finance teams to ensure alignment and smooth execution of renewals.
- Retention Metrics: Contribute to usage, value, and retention and churn metrics by managing renewals efficiently and identifying opportunities for improvement.
- Process Optimization: Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction.
- Own the end-to-end renewal process for customers. Ensure seamless contract renewals, maintaining customer satisfaction, and drive retention
|
Requirements:
- 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization
- Proficiency in CRM (pref. Salesforce); ability to manage and update customer records accurately.
- Strong organizational skills with the ability to manage multiple renewals simultaneously and meet deadlines
- Excellent verbal and written communication skills; ability to convey complex information clearly and professionally
- Detail-oriented mindset—the fine print, MSA, contract terms, customer history—with a commitment to accuracy and quality in documentation and communication
- Proven ability to build and maintain strong customer relationships
- Familiarity with FinTech (a plus)
- Bachelor’s degree in business, finance, or a related field (preferred)
- Previous experience using a Customer Success Platform such as Catalyst or Gainsight (a plus)
- Work in-office 3 days / week
|
|
| Contact: |
info@pivotalpartnersgroup.com
|
| Date Posted: | 3/14/2025 |
| Return to the Job List |
