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Job Title: Director of Operations
Job ID: 3.19.00423
  • Chance to work for a fast-growing SaaS / A.I. solutions company
  • Join a growing company to help drive global revenue growth
  • Opportunity for an equity stake
  • Help F500 / F1000 clients better manage spend, automate processes, improve compliance and decision making
  • Global world-class enterprises use the solutions to replace outdated finance processes and accelerate business agility
  • Excellent chance to impact revenue and overall GTM success
  • Help drive critical cross-functional operational ownership for collaboration, systems, processes, metrics and reporting, and operational efficiencies across the organization
  • Benefit working for a company that has solid references, financials, and benefits
  • Manage operations across Sales, Marketing, Customer Success, Business Operations and Finance/FP&A with a team of direct and indirect reports
  • Drive operational excellence, implementing and optimizing programs and processes, and ensuring smooth functioning of business functions
  • Serve as the connective link across the organization to ensure stakeholders can successfully execute on integrated projects and operational plans between business units in alignment with strategic goals
  • Institute and drive programs, projects and processes
  • Develop, track and improve analytics, metrics, objectives and goals
  • Foster a collaborative, high-performance culture, encouraging teamwork and professional growth
  • Sales Operations:
    • Develop and implement strategies to drive sales growth and maximize revenue
    • Collaborate with the sales team to establish sales targets, quotas, and incentives
    • Oversee the sales pipeline, forecasting, and performance analysis
    • Ensure efficient sales processes, including lead generation, qualification, and conversion.
  • Marketing Operations:
    • Work closely with the marketing team to develop and execute marketing strategies
    • Monitor marketing campaigns, analyze performance metrics, and optimize ROI
    • Drive lead generation efforts and collaborate with sales to ensure effective lead management
  • Customer Success:
    • Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion
    • Establish and monitor customer success metrics and KPIs
    • Collaborate with other departments to ensure seamless customer experiences across all touchpoints
  • Business Operations:
    • Streamline and optimize business processes, workflows, and systems
    • Monitor and analyze key operational metrics to identify areas for improvement and efficiency
    • Develop and implement strategies to enhance productivity and operational effectiveness
    • Collaborate with cross-functional teams to drive operational initiatives and support business growth
    • Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting
  • Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement
  • Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement
  • Create and deliver status reports on cross-company priority initiatives and operational activities for executives and key stakeholders
  • Identify and report roadblocks, risks, and critical dependencies; and ensuring the important ‘stuff’ gets done
  • Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results
  • Report to the Senior Vice President
  • 8+ years of previous operations experience in similar roles
  • 8+ years of experience in project management, analytical problem-solving capabilities, previous operational excellence experience
  • Demonstrated track record of implementing operational improvements
  • Experience in fast paced, SaaS companies working with international teams and reports including US, Asia, and Europe
  • Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams
  • Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis
  • Strategic Thinking:
    • Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems
    • Proven track record of developing and implementing successful operational strategies
  • Leadership and Communication:
    • Excellent leadership skills with the ability to motivate and inspire teams.
    • Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
    • Extremely strong organizational skills and business acumen
  • Results-Oriented:
    • Proven ability to drive results and meet or exceed targets and objectives
    • Data-driven mindset with a focus on performance metrics and continuous improvement
  • Industry Knowledge:
    • Solid understanding of the sales, marketing, and customer success functions
    • Familiarity with business operations, including process optimization and efficiency
  • Driven operations professional with a passion for driving business growth and operational excellence
  • Bachelor’s degree in business or science with PMP designation preferred
  • MBA preferred
Date Posted: 5/7/2024
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