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Company Info:

A leading provider with over 40 years of experience in the process systems and GMP compliant washers for the pharma and bio pharma industries. There are several large design-build projects, driven forward by delivering on-site services and ensuring long term customer support.

JOB DESCRIPTION

As Field Service Technician, you will be a senior representative managing activities at customer locations. Upcoming projects include travel to sites in South Carolina, Mexico, and Indiana. You will supervise all aspects of work at the customer site, working closely with a Project Manager (typically remote) and our global team. This position reports directly to the President.

Assignments will begin with comprehensive training on ‘your’ system at our headquarters in Europe. As one of the companies’ first hires, you will play a key role in building our U.S. service capability, with a clear path toward future leadership opportunities.

In this role, you will:

• Plan and supervise installation, assembly, commissioning, and qualification activities
• Prepare the on-site work areas in coordination with the Project Manage      
• Perform own hands-on work when needed, especially in smaller projects
• Oversee receipt, inspection, and proper storage of equipment and materials
• Troubleshoot technical, scheduling, and resource issues
• Manage communication with company staff and customer project managers
• Provide on-site client training and instruction to team members
• Contribute off-site to building a service team and improving execution process.
• Ensure site safety, quality, schedule, and budget compliance, in line with GMP standards.

QUALIFICATIONS

• 5+ years’ experience performing technical field work (mechanical, electrical, automation), e.g. as Field Technician, ideally in (bio)pharma GMP environments
• 3+ years’ experience as a foreman, site supervisor and/or manager in mechanical or process system installation and commissioning, in a regulated industry
• Ability to organize the work effectively, stay calm under pressure and lead the team
• Understanding of specifications and contractual requirements, ability to handle non-conformances
• Ability to catch people doing things right, celebrate successes, and give feedback that builds a strong team
• Willingness to travel extensively (approximately 80%) across North America, and 2-3 trips to Europe annually for training and collaboration