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Job Title: Field Service Engineer (Kentucky)
Job ID: KY-3926298207
Location: Louisville, KY
Description: 

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.  Possesses solid communication skills, both oral and written.  Demonstrates strong electronic repair troubleshooting methodology. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.  Cross trains on products serviced in the field.  Willingness to work on special projects, some of high visibility, as assigned.  Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel and Power Point) and Smart phone technology and associated applications with the ability to effectively use them to provide clear, concise information as needed.

 

Troubleshoots, services, installs (deploys) and repairs equipment at customer sites.  Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.  When not on travel, individual will provide assistance to the Technical Support staff.  Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

Responsibilities: 
  • Responsible for receiving, inspecting and repairing electrical, electromechanical equipment and associated systems.
  • Install, repair and maintain equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time
  • Package, handle, ship, and coordinate transport items to and from OEM or 3rd party qualified vendor for maintenance.
  • Document maintenance records and actions using logistics information systems.
  • Maintain property accountability.
  • Prepare monthly maintenance reports.
  • Ensure contract performance metrics are met or exceeded.
  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Ensures that tools and test equipment are properly maintained and calibrated.
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Possesses a solid level of technical knowledge on technologies and associated products. Maintains clear and concise business communication proficiency, both oral and written.
  • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs.
  • Travel, overtime and work hours other than Monday-Friday may be required.
  • Must have a valid passport and be medically fit to travel for weeks at a time including international travel.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Comply with all applicable U.S. export control and security regulations.
Requirements: 

Education

  • Associate degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics); or
  • Equivalence achieved through comparative work and life experience is acceptable

Experience

Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

 

Knowledge, Skills, and Abilities

  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs and associated Smart phone applications.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Must be responsive to all customer issues at all times.
  • Must be willing and able to travel at short notice.
  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
  • Excellent customer service skills.
  • Self-motivated, reliable, and accountable individual.
  • Possess excellent telephone skills.

Clearance

Applicant selected will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

 

Work Environment

  • Work environment is typically considered to be off-site, wherever the customer of concern is located.
  • Position may require occasional on call duty, after hour’s duty, overtime and flexible hours in order to complete tasks.

Physical/Mental Demands

  • Ability to handle stressful situations
  • Regularly required to stand, walk, sit, stoop, squat, reach to or below shoulder level, lift, carry, push, pull, and use hands to handle and feel, and talk or hear.
  • Frequently required to climb and reach above shoulder level.
  • Regularly required to lift/carry up to 50 pounds.
  • Frequently required to push/pull up to 50 pounds.
  • Occasionally required to push/pull greater than 50 pounds with assistance.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regularly driving to a customer site, talking to customers on the phone and in person, working on customer equipment, reading schematics, repairing instrumentation, reading color coding on resistors, writing service reports and expense reports, and installing instrumentation.
  • May require working additional hours beyond normal schedule.
AAP/EEO Statement: 

We are an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.

Contact: Todd Armstrong
127 Lubrano Drive Ste 203
Annapolis
MD, 21401
Tel: (410) 267-0469 Ext: 107
Fax: (443) 458-7759
todd.armstrong@mretec.com
Date Posted: 1/2/2019

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