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Job Title: Division 8 National AccountsTeam Lead
Location: Nashville, TN
Industry: Building Products
Job Type: Full-time

Job Title:  Team Lead, National Accounts Division 8 Doors, Frames, Hardware

Headquarters in Nashville TN – This position requires travel and the candidate needs to be located near a major airport



This position manages an Account Team which is responsible for the supply of materials in many concurrent construction projects across US, Canada and Puerto Rico. As the Team Lead, leadership skills are crucial being able to manage and motivate an account team.  The ability to teach, train, and relate to employees will be important to success.  The Team Lead is responsible for the Customer Satisfaction of all customers/contractors that work with the account team.  The Team Lead is responsible for the profitability of all projects handled by the Account Team.  The Team Lead is responsible for professional development of Account Team, and constant evaluation of all Account Team Personnel for performance.  The Team Lead must excel at communication, have strong organization skills, be able to multi-task, and strong attention to detail.   Industry and Project Management experience will allow this PM to properly teach, train, and guide an Account Team to be successful under their management.  Ultimately, the Team Lead is responsible for meeting deadlines, customer satisfaction, and maintaining/improving profitability of all projects handled by their Account Team, while being responsible for performance, and professional growth of all Account Team members.



Essential Duties and Responsibilities include the following.  Other duties may be assigned:

  • Manage Account Team of Project Managers, Project Coordinators, Project Support Personnel
  • Mentor and assist Account Team with complex questions/issues
  • Provide Account Team will proper procedures, policies, and account documentation
  • Responsible for Account Team meeting all deadlines, End-User Customer and Contactor Satisfaction
  • Responsible for professional development of Account Team
  • Monitor Account Team communications, service level, efficiency, overall processing skills and competencies.
  • Verify completion of all tasks to close-out construction projects assigned to Account Team
  • Demonstrate Industry Knowledge
  • Troubleshoot general contractor field issues quickly and efficiently
  • Communicate relevant account information to proper internal personnel
  • Responsible for minimizing errors, oversights, back-charges on Account Team Projects
  • Conduct regular interval and annual performance appraisals for Account Team
  • Responsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project Team
  • Identify Account Team training needs, train as required, or reach out to arrange for training
  • Escalate customer issues to appropriate parties for timely resolution
  • Provide technical support and work as a direct contact between the design, sales and operations staff
  • Ability to travel to job sites and customer locations as needed
  • Perform other functions as required for successful operation of the organization
  • Identify areas to improve efficiency and/or service


Contact: Abigail Seymour
Date Posted: 11/1/2018

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